Support policy - style 2

Query type
Details
Support level
Status
Demo site display
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100%
Excellent
Bugs
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90%
Excellent
New feature requests
Habitasse tempus dignissim leo In justo ante Ut vel a eu. Quis cursus Vestibulum eros libero pharetra at laoreet interdum egestas penatibus. Senectus vestibulum penatibus tortor Nam Duis ut Vivamus eu Quisque Ut. Libero natoque odio ipsum quis suscipit lorem at non elit magnis. Tortor wisi vel Nam laoreet Integer auctor dui gravida nulla convallis.
70%
Tricky
Customizations
Nam enim id lacus Sed enim id Nulla tincidunt urna ultrices. Eget Curabitur Vestibulum urna dui at leo vestibulum magna eget dolor. Suspendisse convallis Nullam rhoncus aliquam non nec adipiscing at tellus elit. Magna ut Phasellus leo justo vel Nunc ut amet interdum convallis.
40%
Maybe, maybe not
3rd party extensions issue
Magna dolor risus sed ante hac ut congue facilisis sed elit. Vel neque urna nec et turpis pharetra enim fermentum pellentesque Nulla. Tempor Phasellus pellentesque ut tempus sollicitudin Aenean interdum ut faucibus enim.
25%
negligble / ignored
Old versions
Consequat elit vel pretium tellus dui augue tellus eleifend vitae ridiculus. Ligula Suspendisse orci Sed Nulla neque Aliquam risus Vivamus lacinia justo. Mauris vel mauris ut interdum iaculis quis pede id sociis nibh.
0%
Very very limited

Is there a setup fee?

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Do I need to enter my credit card details to sign up?

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Why use the Professional plan?

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Why use the Unlimited plan?

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Can I use my own payment gateway?

Unsure which plan is best for you?
Call our sales team at 1-234-567-8932

Single Article

Sample image

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Ut nulla cursus amet elit leo Sed pellentesque Vestibulum Cras malesuada. Rhoncus Nullam sapien elit Vestibulum congue rhoncus amet in faucibus neque.

Sample heading

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  • Leo sed nibh ut ac magnis nam hendrerit lacus.
  • Ligula tincidunt mus eget nibh tellus dui
  • Porta dapibus laoreet id ut vestibulum.
  • Faucibus nunc tortor ac enim non ut nam vitae.

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Eu ipsum congue natoque lobortis neque Fusce tincidunt Morbi In nunc. Ligula tincidunt mus eget nibh tellus dui Vestibulum tincidunt dolor eget. Porta dapibus laoreet id ut Vestibulum Phasellus magna eros quis gravida. Faucibus Nunc tortor ac enim non ut Nam vitae Nunc ornare. Convallis id nibh id orci ligula Cum nulla Curabitur et aliquam. Auctor augue aliquam magna mi massa parturient Sed Nullam at orci. Pede nunc condimentum.

Ligula tincidunt mus eget nibh tellus dui vestibulum tincidunt dolor eget. Porta dapibus laoreet id ut vestibulum phasellus magna eros quis gravida.

Override

See Language Override, Alternative Menu Item, Template Override, and Layout Override.

Our team

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Sample image

Sean Thomas

Senior Designer

 

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Bennie Moran

Developer

 

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Nicholas Mitchell

Developer

 

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Nicholas Mitchell

Designer.

 

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Sean Thomas

Tester

 

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Bennie Moran

Senior Project Manager

 

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Nicholas Mitchell

Project manager

 

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Nicholas Mitchell

Community manager.

 

Support policy

Demo site display

Your site does not look like our demo site? No problem, provide us your site details and we will help you. Temporary login info if provided makes this task a breeze. Login info can be submitted even in our forums in the hidden fields (mods eyes only).

100%
Excellent

Bugs

We hate bugs and act swiftly to crush them. Provide us steps to replicate the bug and let us do the rest.

90%
Excellent

New feature requests

As long as the feature will add value to the product and is requested by others too, we will add them.

80%
Maybe, maybe not

Customizations

Limited customization support is available only for developers. For regular members minor customization requests may be fulfilled depending upon the workload and staff discretion.

80%
Limited

3rd party extensions issue

Lets face it, while we do test our templates with popular extensions at random but its not possible to cover all of them. So, our take on this is very clear : if it works in Joomla default templates but not in our templates, we will try our best to fix it, provided the 3rd party extension developer is using standard unmodified dependent libraries.

75%
Very Good

Old versions

We recommend using the latest versions of products in your site but we also understand that its not possible everytime. If provided with full details, screenshots and temporary login details, we can have a look and try to help.

70%
Tricky

Adding module positions or layout changes

As long as it does not fall under customization expect good support. Please note, sometimes the template concept can be restrictive, for example : we cant help to add module position in JA Smashboard which is horizontal scrolling as it may break responsive layouts.

40%
Maybe, maybe not

Javascript conflicts

We understand that javascripts conflict can put the whole site purpose in limbo. We always help user investigate such issues and if it can be fixed from our side, we always fix them. If we express helplessness due to 3rd party extension issues, you will have to take it up with them. We are always ready to work with others to resolve such issues.

30%
Maybe, maybe not

Ping Pong

We hate it. We can not provide efficient support if you post single line poorly formatted questions without detailed description of the issue faced. You will only get blunt wild guesses as replies, not to mention the prolonged resolution time. Help us to help you.

20%
ignored

Server & Hosting

We can only help to point out issues, beyond that its between you and your hosting provider.

0%
Very very limited